Question 1

How do I change my booking time?

Accepted Answer

You can modify your booking times before your session starts. Go to your booking in the Activity tab, tap "Modify Booking", and select your new times. Price adjustments are calculated automatically. During an active session, you can extend your parking if the spot is available. Changes are subject to availability.

Question 2

What happens if I overstay my parking booking?

Accepted Answer

If you stay past your booking end time, you'll receive reminders beforehand. A 10-minute grace period begins after your booking ends — use this time to leave or extend. After the grace period, overtime charges of $25-$50/hour (depending on the spot rate, capped at 2 hours) are applied to your payment method. You can dispute charges if you believe they were applied incorrectly.

Question 3

Can I cancel a parking booking on Parkzy?

Accepted Answer

Yes, you can cancel upcoming bookings. Go to your booking in the Activity tab, tap "Cancel Booking", and confirm the cancellation. Refund amount depends on the spot's cancellation policy and timing. Policies include Flexible (full refund 1+ hours before), Moderate (full refund 24+ hours before), and Strict (50% refund 48+ hours before).

Question 4

How do hosts get paid on Parkzy?

Accepted Answer

Hosts receive payments through Stripe Connect. Set up Stripe from the Host Dashboard, link your bank account for direct deposits. Earnings are held for 48 hours after a booking completes, then transferred to your bank. Parkzy takes a 10% platform fee — you keep 90% of each booking. Track all payouts in your earnings history.

Question 5

What if there's a problem with my parking spot?

Accepted Answer

If you encounter issues, contact the host directly through the app, document the issue with photos if relevant, contact support through the Messages tab, or request a refund. Parkzy will review and process eligible refunds.

Question 6

How do EV charging rates work on Parkzy?

Accepted Answer

EV charging is an optional add-on. Hosts set a per-hour premium for EV charging, shown separately during booking. Indicate if you plan to charge when booking. Parkzy supports Tesla, CCS1, CCS2, CHAdeMO, J1772, Type 2, and NEMA 14-50 charger types. Not all spots with chargers require a fee.

Question 7

What is the Parkzy service fee?

Accepted Answer

Parkzy charges a 10% service fee (minimum $0.40) on each booking. The fee is added to the driver's total and shown in the price breakdown before you confirm. Hosts receive 90% of the booking total.

Question 8

Can I book parking without an account?

Accepted Answer

Yes! Guest booking is available for convenience. You can book certain spots as a guest by providing your name, email, phone, and vehicle info. You'll receive booking confirmation via email and can access your booking through a unique link. Create an account to save vehicles, track history, and unlock all features.

Question 9

Can I pay with Apple Pay on Parkzy?

Accepted Answer

Yes! Parkzy supports Apple Pay on iOS devices. Select Apple Pay at checkout and confirm with Face ID or Touch ID. You can also save a credit or debit card for quick future bookings. All payments are securely processed by Stripe.

Question 10

Can I extend my parking on Parkzy?

Accepted Answer

Yes, you can extend your parking while your booking is active. Open your active booking from the Reservations tab, tap Extend Parking and select your new end time. The additional charge is calculated and charged automatically. Extensions are subject to availability.

Question 11

How do I dispute overstay charges on Parkzy?

Accepted Answer

If you believe overstay charges were applied incorrectly, go to your booking detail page, tap Dispute Charges and provide a reason. Our support team will review your dispute and respond. If approved, the charges will be refunded to your original payment method.

Question 12

Can I book parking for multiple days on Parkzy?

Accepted Answer

Absolutely! Select your start and end date/time during booking — it can span multiple days. Flat-rate spots charge per day. Multi-day bookings are popular for Coachella, Stagecoach, and other SoCal events.

Question 13

When do Parkzy hosts receive their earnings?

Accepted Answer

When a driver books your spot, earnings appear as Upcoming on your dashboard. After the booking completes, earnings are held for 48 hours as a safety period. After the hold, funds transfer to your linked bank account in 1-2 business days. You keep 90% of every booking.

How can we help?

Getting Started

For Drivers

For Hosts

Payments

Safety

Frequently Asked Questions

Still have questions?

Getting Started

Creating an Account

Completing Your Profile

Email & Phone Verification

For Drivers

Finding Parking

EV Charging

Making a Booking

Managing Reservations

Managing Your Vehicles

Saving Favorites

Leaving Reviews

For Hosts

Listing Your Spot

Setting Your Price

Managing Availability

Earnings & Payouts

Using the Host Calendar

Cancelling a Booking as a Host

Messaging Drivers

Payments

How Pricing Works

Payment Methods

Cancellations & Refunds

Host Payouts

Safety

Verified Profiles

Reviews & Ratings

Reporting Issues

Account Security

Frequently Asked Questions

How do I change my booking time?

What happens if I overstay?

Can I cancel a booking?

How do hosts get paid?

What if there's a problem with my parking spot?

How do EV charging rates work?

Can I book without an account?

Can I pay with Apple Pay or Google Pay?

Can I extend my parking if I need more time?

How do I dispute overstay charges?

Can I book parking for multiple days?

When do I receive my earnings as a host?

Still have questions?