Last Updated: March 30, 2026
This Privacy Policy describes how Parkzy, Inc. (“Parkzy,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you access or use the Parkzy mobile application, website, and related services (collectively, the “Platform”).
This Privacy Policy applies to information we collect from Hosts, Drivers, prospective users, website visitors, customer support contacts, and other individuals who interact with the Platform.
By accessing or using the Platform, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will obtain your consent separately for specific data practices, such as precise location access, marketing communications, cookies, or similar technologies.
Capitalized terms not defined in this Privacy Policy have the meanings given in our Terms & Conditions.
We may collect the following categories of personal information, depending on how you use the Platform.
You may provide us with:
name
email address
phone number
account login credentials
profile information
vehicle information, including license plate, make, model, color, and other vehicle details
parking listing information, including address, photos, access instructions, rules, pricing, availability, and related details
booking and transaction information
payout or tax-related information needed for Host onboarding or payment processing
identity verification information, if requested
communications with us or with other users through the Platform
records and content you submit in connection with disputes, refunds, chargebacks, overstays, towing, enforcement, or customer support
We do not store full payment card numbers. Payment card information is processed by third-party payment processors.
When you use the Platform, we may automatically collect:
device information, such as device type, operating system, browser type, app version, language, and settings
identifiers, such as IP address, device identifiers, cookie IDs, SDK IDs, and similar identifiers
usage data, such as pages viewed, buttons clicked, referral URLs, session data, timestamps, error logs, crash data, and other activity information
approximate location derived from IP address or device settings
precise geolocation or GPS data, if you grant permission through your device or browser
information collected through cookies, pixels, tags, SDKs, and similar technologies
We may receive information from:
payment processors and payout providers
identity verification providers
analytics providers
customer support vendors
cloud hosting and infrastructure providers
towing or enforcement partners
fraud prevention or security vendors
public databases or government sources, where permitted by law
social media or third-party login providers, if you choose to connect an account
advertising, attribution, or marketing partners, if used
Depending on your interaction with the Platform, we may collect the following categories of personal information in the preceding 12 months:
Identifiers such as name, email address, phone number, IP address, account username, device identifiers, and license plate number
Customer records information such as contact details, account details, vehicle information, and certain payment-related or payout-related details
Commercial information such as bookings, reservations, payments, refunds, cancellations, account activity, and transaction history
Internet or other electronic network activity information such as browsing behavior, app activity, device logs, and analytics data
Geolocation data such as approximate location and, where permitted, precise location
Sensitive personal information, where applicable, such as account login credentials, precise geolocation, payment or financial account details processed for transactions or payouts, and identity verification data if collected
User-generated content such as messages, reviews, support requests, listing descriptions, uploaded photos, and dispute-related submissions
Professional or business information, if you interact with us on behalf of a business or commercial property
Inferences we may draw from the information above, such as fraud risk signals, booking preferences, service usage patterns, or account flags used for trust, safety, support, and marketplace operations
We collect personal information from the following categories of sources:
directly from you
automatically from your device or browser
from other users in connection with a booking or listing
from vendors and service providers
from payment, verification, fraud, security, and analytics partners
from towing or enforcement partners
from public or governmental sources, where permitted by law
from marketing, attribution, or advertising partners, if used
We may use personal information for the following business and commercial purposes:
create and manage user accounts
facilitate listings, searches, bookings, payments, payouts, refunds, and cancellations
provide customer service and account support
personalize user experience and display relevant parking options
enable Hosts and Drivers to complete reservations and access parking spaces
send service-related notices and transactional communications
verify identities and eligibility
detect, prevent, investigate, and address fraud, chargebacks, account abuse, policy violations, unauthorized listings, overstays, and other prohibited conduct
support parking enforcement, including towing-related workflows where applicable
investigate incidents, disputes, complaints, safety issues, and claims
enforce our Terms & Conditions and other policies
analyze trends, performance, and user engagement
troubleshoot errors and debug the Platform
test features and product changes
improve search, mapping, reliability, fraud detection, and user experience
conduct internal research, analytics, and business planning
send confirmations, receipts, updates, notices, and support messages
send security alerts and fraud notifications
respond to questions and requests
send marketing or promotional communications where permitted by law and subject to your communication preferences
comply with legal obligations, lawful requests, court orders, subpoenas, or regulatory requirements
protect the rights, safety, property, or security of Parkzy, our users, and others
establish, exercise, or defend legal claims
maintain records for legal, tax, accounting, and compliance purposes
We may disclose personal information to the following categories of recipients.
To facilitate bookings and use of the Platform, we may share limited information between Hosts and Drivers, such as:
Driver first name, vehicle details, reservation timing, and information reasonably necessary for parking access, safety, enforcement, or support
Host name or business name, parking location, access instructions, and information reasonably necessary for reservation fulfillment
We do not disclose more information than reasonably necessary for the booking, support, safety, enforcement, and Platform operations.
We may disclose personal information to vendors, service providers, and contractors that perform services for us, such as:
payment processing
payout processing
hosting and cloud infrastructure
analytics
identity verification
customer support
communications delivery
fraud detection and security
towing or enforcement support
product performance and crash monitoring
These parties are authorized to use personal information only as necessary to provide services to us or as otherwise permitted by law.
We may disclose personal information to auditors, insurers, attorneys, accountants, investors, lenders, acquirers, or other counterparties in connection with financing, diligence, corporate transactions, restructuring, asset sales, mergers, acquisitions, or similar events.
We may disclose personal information when we believe in good faith that doing so is necessary to:
comply with applicable law, regulation, legal process, or governmental request
enforce our agreements and policies
detect, prevent, or investigate fraud, security incidents, or illegal activity
protect the rights, safety, property, or security of Parkzy, our users, or others
respond to disputes, incidents, towing matters, overstays, damage claims, or emergency situations
If Parkzy is involved in a merger, acquisition, financing, due diligence exercise, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, personal information may be transferred as part of that transaction, subject to applicable law.
We may use cookies, pixels, tags, SDKs, local storage, session replay tools, and similar technologies to:
operate and secure the Platform
remember preferences and settings
keep users logged in
understand Platform usage and performance
troubleshoot and debug issues
measure campaigns and attribution
improve services
support marketing or advertising activities, if used
You may be able to control certain cookies or similar technologies through your browser or device settings. If you disable some technologies, portions of the Platform may not function properly.
Some browsers offer a “Do Not Track” (“DNT”) setting. At this time, the Platform may not respond to all DNT signals in a uniform manner, because there is not yet a universally accepted standard for how to interpret them.
Third parties, such as analytics, attribution, payment, security, or advertising partners, may collect information about your online activities over time and across different websites, apps, or services, subject to their own privacy policies and practices.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
provide and maintain the Platform
complete transactions and payouts
manage refunds, disputes, chargebacks, and claims
investigate incidents and enforce our Terms & Conditions
comply with legal, tax, accounting, and regulatory obligations
maintain security, backup, and fraud prevention records
preserve evidence and records relating to potential or actual legal claims
Retention periods vary depending on the type of information, the nature of the relationship, legal obligations, and operational needs. When we no longer need personal information, we may delete, de-identify, aggregate, or anonymize it, unless retention is required or permitted by law.
To the extent we collect sensitive personal information, we use and disclose it only as reasonably necessary:
to provide the services requested by you
to process bookings, payments, and payouts
to verify identity or prevent fraud
to maintain safety and security
to detect and prevent malicious, deceptive, fraudulent, or illegal activity
to perform services on behalf of the business
to maintain or improve the quality and safety of the Platform
for other purposes permitted by applicable law
We do not use or disclose sensitive personal information to infer characteristics about you except as permitted by applicable law or with additional notice and any required consent.
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no security measure is perfect, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly of any suspected unauthorized access to your account.
The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18 in connection with the Platform. If you believe a minor has provided personal information to us, please contact us so we can review and take appropriate action.
You may have the following choices, depending on your location and how you use the Platform:
update certain profile or account information through your account settings
change your device settings to permit or deny location access
manage cookie or browser preferences
opt out of promotional emails by using the unsubscribe link in those emails
opt out of marketing texts by replying as instructed in the message
close your account by contacting us, subject to legal and operational retention requirements
If you are a California resident, you may have the following rights under the California Consumer Privacy Act, as amended:
the right to know the categories of personal information we collect, use, disclose, sell, or share
the right to request access to specific pieces of personal information, subject to exceptions
the right to request deletion of personal information, subject to exceptions
the right to request correction of inaccurate personal information
the right to opt out of the sale or sharing of personal information, if applicable
the right to limit the use and disclosure of sensitive personal information, where applicable
the right not to receive discriminatory treatment for exercising your privacy rights
In the preceding 12 months, we may have collected and disclosed for business purposes the categories of personal information described in Sections 2 and 5 of this Privacy Policy.
We do not sell personal information for monetary consideration.
If Parkzy uses cookies, pixels, SDKs, or similar technologies in a manner that constitutes “sharing” for cross-context behavioral advertising under California law, California residents may have the right to opt out of that sharing. You may exercise that right by contacting us at support@useparkzy.com or by using any in-app or website cookie or privacy controls we make available.
If Parkzy does not engage in sharing for cross-context behavioral advertising, we may instead state that Parkzy does not sell or share personal information as those terms are defined under California law.
To submit a California privacy rights request, contact us at:
Email: support@useparkzy.com
Please specify which right you are seeking to exercise and provide enough information for us to verify your request.
We may need to verify your identity before processing certain requests. Verification may include matching information you provide against information in our records, requesting confirmation through your account, or using other reasonable verification methods.
If permitted by law, you may designate an authorized agent to submit certain requests on your behalf. We may require proof of the agent’s authority and may also require you to verify your identity directly with us.
Depending on where you live, you may have rights under applicable privacy laws, including rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information, or to withdraw consent where processing is based on consent.
We will handle requests in accordance with applicable law.
Parkzy is based in the United States, and we may process and store personal information in the United States and other countries where we or our service providers operate.
If you access the Platform from outside the United States, you understand that your information may be transferred to, stored in, and processed in jurisdictions that may have data protection laws different from those in your jurisdiction.
Where required by applicable law, we will take appropriate steps designed to provide adequate protections for cross-border transfers.
The Platform may contain links to third-party websites, services, maps, payment tools, social media features, or applications that are not operated by Parkzy. We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review their privacy policies before providing information to them.
We may update this Privacy Policy from time to time. When we do, we will post the updated version and revise the “Last Updated” date above. If required by applicable law, we will provide additional notice or obtain consent for material changes.
Your continued use of the Platform after the effective date of an updated Privacy Policy is subject to the revised Privacy Policy, to the extent permitted by law.
If you have questions, concerns, or privacy requests, contact us at:
Parkzy, Inc.
Email: support@useparkzy.com
Website: useparkzy.com